Terms of Service

Property and Cancellation Policies.

Standard sales conditions 

• The total amount is paid at the time of booking. 

• Free cancellation up to 14 days before arrival. 

• If you cancel within 14 days prior to arrival, 100% of the reservation will be charged. 

• You can request a date change without fee up to 14 days before arrival. 

  - If the new rate is higher, you will need to pay the difference. 

  - If it is lower, the difference will be refunded. 

Non-refundable sales conditions 

• The total amount is paid at the time of booking. 

• Cancellations, changes, or refunds are not allowed at any time.

General Sales Conditions

Children and Extra Beds

Children of any age are allowed, always accompanied by an adult.

Cribs

Children from 0 to 2 years can stay for free in a crib, subject to availability.

This must be requested at the time of booking, and we will confirm availability within a maximum of 48 hours.

Extra Beds

Some rooms allow extra beds, subject to availability.

Guests aged 2 years or older can stay in an extra bed for €30 per person per night.

This must be requested at the time of booking and will be confirmed by the accommodation.

Accepted Payment Methods

Visa

Mastercard

Maestro

Internet and Parking

Free Wi-Fi throughout the property

No parking available

Customer Information

Check-in / Check-out

Check-in: from 14:00

Check-out: until 11:00

Access to the Accommodation

Self-check-in using electronic locks with a code

Mandatory Information When Booking

Guest address

Contact phone number

No age limit for booking

No arrival time limit

Charges for Damages or Rule Violations

No security deposit for damages is required.

In case of damages in the room, excessive dirt, or violations of the no-smoking policy, a charge of €100 will be applied to the card provided by the guest.

House Rules

No smoking

Pets are not allowed

Parties and events are not permitted

Quiet hours: 22:00 – 08:00

SMS and Text Messaging Policy

We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.

Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.

Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.

Privacy of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.